FAQs
What is Affordable Glass Online?
Affordable Glass Online is an Australian glass supplier that lets you order custom-cut glass and mirrors online, in any size you need, without visiting a showroom or waiting on a quote.
Where most suppliers carry a narrow range and expect you to chase them for a price, we carry the full spread on one site: clear, low iron, toughened, laminated, frosted, patterned, reeded, grey and mirrored glass, plus double glazed units, all cut to your measurements.
Enter your dimensions, choose your edgework, and the price appears on the screen straight away. All glass meets Australian Standards, and every delivery is inspected before it leaves us and again when it reaches you.
Where do you deliver?
Delivery across metropolitan Melbourne, inner Geelong and Sydney is included in the price on every order, so nothing is added at checkout.
If you are outside these areas, contact us with your postcode and what you need and we will let you know what we can do.
How do I place an order online?
Choose your glass type and thickness from the product range, then select your shape (square or rectangle, or round) and enter the width and length you need in millimetres. Choose your edge finish, tell us whether you need the glass toughened, then add it to your cart and submit your details.
The price updates as you go, so the total you see is the total you pay.
If you are not sure which glass type or thickness suits your job, send us your measurements and tell us what it is for, and we will tell you what we would use. Measuring advice is free, and getting it right at this stage saves a remake later.
What payment options do you offer?
You can pay by card through our secure online checkout, and Apple Pay is available at checkout on supported devices.
Because every panel is cut to your measurements and cannot be resold, please check your sizes carefully before you order. Our Refund and Returns Policy sets out where returns and remakes apply.
If you would rather arrange payment another way, or you are ordering on a trade account, email us at info@affordableglassonline.com.au before placing your order.
What is the difference between edgework options?
Edgework is how the cut edge of the glass is finished. It affects both safety and appearance, and it is the option customers most often get wrong.
We offer two edge finishes. Polished means the edge is ground and polished until it is smooth and clear, and it is the right choice anywhere the edge will be visible or touched: shelves, tabletops, table edges, and mirrors without a frame. Unpolished (shown as “None”) leaves the glass with a clean cut edge, which is only suitable where the edge will be fully hidden inside a frame, channel or silicone.
If you are in any doubt, choose polished.
One thing worth knowing: toughened glass must have its edgework completed before it is toughened, so the edge finish needs deciding at the time you order. It cannot be changed afterwards.
How long does delivery take?
Your price is confirmed the moment you place the order.
Production time then depends on what you have ordered. Standard cut-to-size glass and mirrors are the quickest. Toughened and laminated products take longer, because the glass has to be processed after it is cut, and double glazed units longer again.
We will confirm a delivery window with you before dispatch. If your job is time critical, tell us when you order and we will let you know honestly whether the date is achievable, rather than promise something we cannot hit.
For an exact lead time on your order, email us at info@affordableglassonline.com.au.
Do you offer wholesale pricing?
Yes. We work with builders, cabinet makers, shopfitters, glaziers and renovation trades on ongoing supply.
If you order regularly, contact us with your typical volume and product mix and we will put trade pricing in place rather than quoting you retail every time.
How can I contact you?
Email us at info@affordableglassonline.com.au.
You can also send us a message through the Contact Us page, or submit your measurements on any product page to request a quote. We reply to emailed enquiries as quickly as we can.
If you need help measuring, choosing a glass type or thickness, or you have a question about an order already placed, email is usually fastest — you can attach photos and measurements.
How accurate are your cut sizes?
Glass is cut to a tolerance of ±2mm. If the glass sits in a frame, recess or opening, order it 2–3mm smaller than the space.
How do I measure for replacement glass?
Measure the opening inside the frame (the rebate) in millimetres, width and height, at a few points, and use the smallest figure. Then take 2–3mm off each measurement. Measure the thickness from the edge of the old glass.
How long does an order take?
Most Melbourne orders arrive within 2–5 business days and Sydney orders within 3–5. Round, shaped or drilled glass can take up to 8 business days.
Can toughened glass be cut or drilled later?
No. Toughened glass cannot be cut, drilled or trimmed after toughening, so every size, hole and edge must be final when you order.
What if I need a special bevel width or corner radius?
The default bevel width is 20mm and the default corner radius is 2mm. If you need something else, write it in the order notes at checkout.